Check-in/Check-out Information
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Check-in: From 02:00PM to Midnight
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Check-out: By 10:00AM
- If you arrive after midnight, please enter through the back gate as the main gate will be closed.
Late Check-out Fee: 11,000 KRW per hour, with a maximum extension of 2 hours (including VAT).
Please inform us in advance if you wish to request a late check-out, as additional fees will apply for any delays beyond the designated check-out time.
Cancellation and Penalty Policy
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FIT Reservations
1. Cancellation or Changes Made 4 Days Before the Check-in Date: No penalty.
2. Cancellation or Changes Made 2 to 3 Days Before the Check-in Date: 30% of the total rate.
3. Cancellation or Changes Made the Day Before the Check-in Date: 50% of the total rate.
4. Cancellation or Changes Made on the Day of Check-in: 80% of the total rate.
5. Cancellation After 24:00 on the Day of Check-in: 100% of the total rate.
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Group Reservations
1. Cancellation or Changes Made 30 Days or More Before the Check-in Date: No penalty.
2. Cancellation or Changes Made 29 to 16 Days Before the Check-in Date: 10% of the total charges.
3.Cancellation or Changes Made 15 to 8 Days Before the Check-in Date: 20% of the total fee.
4. Cancellation or Changes Made 7 to 4 Days Before the Check-in Date: 50% of the total fee.
5. Same-Day Cancellation or Changes Made 3 Days or Less Before the Check-in Date: 100% of the total fee.
Note: If reservations need to be canceled or if the hotel's operations are restricted due to climate changes, natural disasters, infectious diseases, or other reasons beyond the hotel's control, the hotel's penalty regulations will apply.
How to cancel a FIT Reservation Through the Online
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Log in to the website - Check your reservation details - Select [Cancel] (You will need to confirm the cancellation).
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Once you cancel online, you should receive a text message and an email automatically. If you do not receive these notifications, please check youtr reservation status again.